SHIPPING POLICY
At The Frederick Collection, we strive to ensure a seamless and satisfactory shopping experience for our customers. This includes providing transparent and reliable shipping services for our art prints. Please read our shipping policy carefully to understand the details regarding shipping rates, delivery times, and national shipping.
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Processing Time: Once you place an order, please allow 1-3 business days for our team to process and prepare your art print for shipping. We take great care in packaging your order to ensure it arrives in pristine condition.
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Shipping Methods and Rates: We offer various shipping methods to cater to your needs. You will see at checkout that shipping is free! This applies for all of our customers. We are allowing free shipping, and even in-person delivery if you live in Washington State.
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Delivery Time: The estimated delivery time depends on your location and the shipping times. Generally, domestic orders within the United States can expect to receive their art prints within 5-10 business days after the processing period.
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Packaging: We take great care in packaging our art prints to ensure they arrive in excellent condition. Each print is carefully wrapped in protective materials and placed in a sturdy, flat or rectangular package to prevent damage during transit.
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Address Accuracy: To ensure a successful delivery, please provide accurate and complete shipping information during checkout. We cannot be held responsible for delays or undeliverable packages caused by incorrect or incomplete addresses provided by the customer.
RETURNS POLICY
The Frederick Collection is committed to superior products and customer service. We go the extra mile to make sure our customers are happy, but please know we can’t be held responsible for damage to your print not related to transit (ie dropping your print).
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Returning Your Product (Please Don’t Return Until You Contact Us First)
It is extremely rare that we ask a customer to return a product to us. Please inspect the print as soon as you can and notify us immediately of any shipping damage or other issues. We would also greatly appreciate pictures of the damage in order to file a claim with FedEx or UPS. We must be notified via email or phone call within 10 calendar days of receiving your print. If no such claim is made within 10 days, The Frederick Collection and the customer will understand that the print has been accepted. By accepting the print, the customer acknowledges that The Frederick Collection performance has fully satisfied all terms, conditions and specifications. You will need to keep all original packaging and contents until the claim resolution process is finished.​
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You are responsible for return shipping costs.
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We strongly encourage you to return your item via a trackable method.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Cash (please contact us before submitting your order)