Question 1

Are Rush Orders Availible?

Accepted Answer

Yes! Rush orders are available. Please contact us before checking out if you are in need of a Rush Order. We will send you a personalized quote for the increased cost.

Please note this is the rush production option, not a rush shipping option.  If you need faster shipping as well, we offer overnight, 2 day and 3 day expedited shipping. Give us a call or fill out our Contact Form before checkout if you are in need of expedited shipping as well.

Question 2

Can I Pay With Cash?

Accepted Answer

Absolutely, you can contact us to pay with cash. If you live in Washington State, we can meet if you want to hand-deliver cash.

We also accept Venmo, Zelle, CashApp, or Paypal.

Question 3

Do you Offer Custom Sizes? Larger Sizes?

Accepted Answer

Yes! We offer custom and larger sized prints than featured on the website. Please contact us if you don't see your desired print size at checkout.

Question 4

What is White Glove Service and how can I get it from The Frederick Collection?

Accepted Answer

White Glove Service from the Frederick Collection is a premium, personalized service designed to provide you with an exceptional experience from start to finish. The service encompasses custom framing options, professional installation at your location, and ongoing support. To get White Glove Service, simply contact us through the Frederick Collection website before placing your order, or call the number listed.

Question 5

How is each Print Mounted?

Accepted Answer

All prints are ready to hang on your wall right out of the box! Our default hanging system for all prints feature an aluminum subframe system with a french cleat which requires drilling into the wall. Instructions and hanging hardware can be provided upon request.

Do not hang prints directly above sleeping areas or where people (or valuables) will be hurt if the print falls off of the wall due to an earthquake or hanging hardware malfunction.  Each drywall hook can hold up to 50+lbs.

Question 6

How do I Clean My Print?

Accepted Answer

All prints can be wiped with a lint free, slightly damp micro fiber cloth. Please be careful cleaning the acrylic print. You can not use cleaners such as Windex and scratching can occur if not careful.  If you are interested in purchasing a clean kit consisting of a micro fiber cloth and a cleaner called Brillianize, please contact us directly.

Question 7

How long will The Frederick Collection Hold my Print?

Accepted Answer

The Frederick Collection proudly values each unique piece of art and ensures that your prints are meticulously handled. Once your order is completed, we will securely hold your print for up to 30 days (if we have arranged white glove service). Should you require additional time before pickup or shipping, please contact us directly, and we will be happy to make special arrangements to accommodate your needs. Your satisfaction is our priority, and we strive to offer the best service tailored to your specific requests.

Question 8

Can you Ship Outside the US?

Accepted Answer

Yes, we can. Please contact us and send your postal code, city and country, as well as the size and quantity you’re interested in and we’ll put together pricing for you. We will then send you a tailored quote and payment instructions for you to complete prior to placing the order.

Question 9

Can I Request a Commissioned Print?

Accepted Answer

Yes, you can! At the Frederick Collection, we are proud to offer commissioned prints to meet your unique needs. Whether you are looking for a bespoke piece inspired by our travel-inspired photography or a specific scene, we're here to help bring your vision to life. To request a commissioned print, visit our website and navigate to the "Commissioned Prints" section. There, you'll find detailed instructions on how to submit your request, including providing any specifics you may have in mind. Our team will review your request and work closely with you to create a stunning, personalized piece that embodies our signature blend of storytelling, adventure, and creativity.

Frequently Asked Questions